Coronavirus (COVID-19) Update
We are here to support you, 24/7
Our number one priority is the health and well-being of our patients, clients and staff.
We encourage you to follow the Australian Health Departments Recommendations on how to protect yourself.
We understand there is a lot of uncertainty at the moment regarding COVID-19. We would like to assure you that we are still open to provide the best care for your pets.
We are instituting changes to reduce the risk of virus transfer.
If you would prefer, telephone consultations may be requested.
When making an appointment or before arriving at the hospital, please inform our staff if:
You have been overseas within the last 14 days
You or people you have been in contact with are experiencing symptoms
When arriving for your appointment, you have the option of telephoning us from your car and we will welcome you into the clinic to reduce the number of people in the waiting room
Please limit the number of people presenting with your pet to one person.
Please use the wash station located at the front door of our hospitals prior to entering the hospital and use hand sanitisers within the clinic.
We are enforcing other social distancing measures including not shaking hands as a greeting, keeping 1.5 metres apart and considering consultations outside where appropriate.
What to do if I am in quarantine or self-isolated and my pet is unwell?
Please do not break quarantine or self-isolation to take your pet to the veterinarian. We have a plan of action in place and want to be able to care for your pets without risking the spread of the virus.
Please contact the clinic first and inform our staff of your pet’s problem. If it is determined that your pet needs to be seen, we will work with you to ensure your pet will receive the best care possible.
We are looking after our staff
Along with our patients and clients, our staff remain our highest priority. We have instituted a COVID-19 policy and code of conduct to minimise the risk of virus transfer.
Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates when available. If you have any questions please call the clinic on 3359 0777 (Stafford) or 3384 2222 (Northlakes)